Please allow one week for order processing, plus an additional 1–2 working days for delivery.
Cwtch Cath is a small business operated by a dedicated individual who also balances two additional jobs, manages a cat rescue, and cares for eight cats—while fulfilling roles as a mother, daughter, sister, and aunt. Due to these varied responsibilities, orders may take up to one week to process before shipping timelines begin.
Processing Times
- Official working days are Monday to Wednesday, with orders typically being prepared for dispatch on Thursday or Friday.
- Travel is required to reach the Post Office, and its operating hours can vary depending on the nearest town.
Shipping
- Cwtch Cath offers a flat-rate shipping option covering small to medium parcels (up to 2 kg) via First Class delivery.
- For multiple large items exceeding 2 kg, customers are encouraged to email cwtchcath@gmail.com for a customized shipping quote.
Expedited Requests
- To request expedited shipping, please email cwtchcath@gmail.com with the subject line SPECIAL ATTENTION and include your order number.
On-Demand Apparel & Merchandise
- Items labeled “OD Printful” are made and printed by the on-demand company Printful. According to Printful, most custom products are completed within 2–5 business days, with approximately 50% of orders shipping within 3 business days or less.
Please allow one week for order processing, plus an additional 1–2 working days for delivery.